Everything people
ask at the counter.

No. Robert's is a walk-in counter. Come by Monday to Friday between 9:00 AM and 6:30 PM, or Saturday between 9:00 AM and 5:00 PM. The shop is closed Sunday.

There is metered parking directly out front on Glendale Blvd, and free parking around the side on Revere St. That tip is lifted straight from a customer's review.

Yes, and it is the fastest way to get a useful answer. Call (323) 665-6110, describe the item and what is wrong with it, and you will usually get a range over the phone.

Always. A zipper pull, a buckle, a stud, the screw that fell out of a logo — the original hardware is better than anything that gets sourced to replace it, and keeping it is often the difference between a repair that shows and one that doesn't.

Robert quotes when he sees the item, because the price depends entirely on what is actually wrong. There is no price list on this site for that reason — a published number would be wrong for most of the shoes that walk in. You get a price before you leave the item.

Small repairs are often done at the counter while you wait — a zip slider, a belt, a glued sole, an eyelet. Resoles and rebuilds take longer. Customers describe everything from same-day heel caps to about four weeks for a full Vibram rebuild on work boots left over a holiday. If you have a deadline, say so and you will get a straight answer.

Sometimes. One reviewer needed shoes cleaned and polished in time for a wedding after forgetting to drop them off, and the shop got them back to her that day. Call first so it isn't a surprise on either side.

Cash, Credit cards, Zelle. Card payments carry a processing fee, which is why a lot of regulars bring cash — again, that's from a customer's review rather than from us.

No. The shop's own services board reads: shoe repair, handbags, luggage, belts, all leather products. Leather jackets and coats, backpacks and travel bags are all routine. A vintage Gibson guitar case handle and a pair of sunglasses missing a screw are both on the record too.

Yes, and customers post the results: a vintage Chanel bag, a Louis Vuitton Speedy fitted with D-rings, a Gucci bag redone, Prada jacket seams, Chanel ballet flats, Nicholas Kirkwood straps. Maker's marks and original hardware are left intact.

You'll be told. It comes up again and again in the reviews — one customer writes that her favorite thing about the shop is when Robert shakes his head and says no to a pair that is beyond repair. Nobody here wants to take money for a repair that won't hold.

Yes. Straps, panels and whole bags are made to order — the most recent one on the record is a custom crocodile bag built from scratch. Bring a picture and the conversation starts there.

No. Everything is drop-off and pick-up at the counter, which is also why nothing gets lost or sent away — the repair happens in the same room you handed it over in.

Further than you'd think. There are pages here for 249 cities and Los Angeles neighborhoods inside a 30-mile ring, and reviewers from Santa Cruz, San Francisco, Fremont and Las Vegas have all used the shop. One customer's photo caption reads simply: "Best in LA. Worth the drive if you don't live in the immediate neighborhood."

The Yelp profile lists the business as ASL proficient. For anything else about access, call (323) 665-6110 before you come and we'll tell you honestly what the shop is like.